AXA Final Mile Online Terms of delivery

At AXA Final Mile we know that one of the most important aspects of the transaction between a vendor and a customer is the final mile delivery. The customer will base their entire experience with the vendor on that last part of the transaction, and we take that responsibility very seriously. We want our service to reflect positively on our vendors, and that goal is ALWAYS our top priority. We take pride in delivering your freight damage-free and on time. Please accept our apology for the property damage, loss or damage of the freight. Our dedicated claims team is standing by to process your claim.

STEPS TO FILE A CLAIM FOR PROPERTY DAMAGE, SHORTAGE OR FREIGHT DAMAGE

  • Send us your completed cargo claim form using one of these two methods:
  • Submit the form online.
  • Send via email.
  • Gather documents to support your claim.
  • Submit the form online.
  • Required documents:
  • Vendor invoice for the product or the repair of the product, supporting the amount on the claim
  • Optional and suggested documents:
  • Vendor invoice for the product or the repair of the product, supporting the amount on the claim
  • Optional and suggested documents:
  • Inspection report
  • Photos of the shipment and packaging at the time of delivery
  • Any additional information which supports the claim
  • You can email supporting documents to AXA Final Mile at axafinalmile@axaworldwide.com
  • Mail claim documents to:
  • Fort Wayne, Indiana

TIPS

  • Please write the AXA Order ID on each supporting document for reference.
  • Please make sure to take clear pictures. Some close to the damaged area, and others from a distance, showing the whole damaged freight or property
  • Once your claim has been filed, you will receive an acknowledgement of receipt.Once your claim is in process, you will be able to track your claim online.
  • Please be sure to file the claim 30 days after delivery was made, or from the day you were advised by our team of the damages. Failure to submit the claim within 30 days and the supportingdocuments may result in delay or denial of your claim.